Zopim reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

Zopim

sales conversion, marketing lead generation, live chat

in Customer Service, founded in 2007

Talk to your customers in real-time

Zopim creates beautifully simple live chat products that help businesses engage and build relationships with their customers. With hundreds of thousands of businesses actively using Zopim worldwide, your work with us will have a global impact. Since 2014, Zopim is a part of the Zendesk family.

Getting Started with Zopim Live Chat

Welcome to our tour of Zopim Live Chat. In this tutorial video you'll learn how to:1. Sign up for a Free Account: Embed the Chat Widget: Chat with your Customers: Chat in Different Languages: Create Shortcuts: Browse the Visitor List: Customize the Live Chat Widget: Create Triggers: Add Agents and Departments: Set up Integrations: you are new to Zopim, we recommend watching the entire video from start to finish. Give us a try, sign up today: ZopimFacebook: you have any questions please don't hesitate to email us at [email protected]

Zopim - Pricing

Lite
$ 0
  • 1 Agent Only
  • Limited to 1 Agent
  • 1 Concurrent Chat
  • Only 1 chat at a time
  • 14-day Chat History
  • Chat history is only available for the last 14 days
  • Lite Features
Basic
$ 14 /mo
  • Unlimited Chats
  • No limits on concurrent chats
  • 2 Triggers
  • Triggers help you automatically identify high-value visitors and send customized chat invites
  • 2 Departments
  • Group your agents into departments. Visitors can pick a relevant department before chatting
  • Full Widget Customization
  • Customize the color, design, and greeting messages on your widget
  • Basic Features
Advanced
$ 25 /mo
  • Unlimited Chats
  • No limits on concurrent chats
  • Unlimited Triggers
  • Triggers help you automatically identify high-value visitors and send customized chat invites
  • Unlimited Departments
  • Group your agents into departments. Visitors can pick a relevant department before chatting
  • Full Widget Customization
  • Customize the color, design, and greeting messages on your widget
  • Weekly Analytics Report
  • Receive weekly chat analytics reports
  • Chat and Agent Analytics
  • LEARN MORE
  • Operating Hours
  • Create a schedule where your Agents appear Online or Invisible automatically
  • Advanced Features

Zopim - Feature Index

ANALYTICS & REPORTING

  • Give your data a voice

CUSTOMIZATION

  • Make Zopim look the way you want

INTEGRATIONS

  • Integrate Zopim with the tools and services you already use

Triggers

  • Engage your customers using proactive chat

VISITOR LIST

  • Track and monitor your website visitors
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