Zendesk reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

Zendesk

Help Desks, Customer Support, SaaS, Customer Community, Customer Service

in Customer Service, founded in 2007

From now on, things will be better

Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.

Zendesk Overview Demo

The new Zendesk, built for speed, simplicity and beauty

Zendesk - Pricing

Starter
$ 2 /mo
or $12 per year
  • Email ticketing
  • Knowledge base
  • 140+ pre-built apps
Regular
$ 29 /mo
or $300 per year
  • Satisfaction surveys
  • Communities
  • Custom domain
Plus
$ 69 /mo
or $708 per year
  • Time tracking
  • Custom reports & dashboards
  • Why choose Plus?
  • Internal knowledge base
Enterprise
$ 139 /mo
or $1500 per year
  • Multiple ticket forms
  • Unlimited light agents
  • Launch guidance
Enterprise Elite
  • Elite support
  • Product training
  • Uptime SLAs

Zendesk - Feature Index

Apps & Integrations

  • A flexible platform that plays nice with others

Branding & Customizations

  • Make Zendesk your own

Communication channels

  • Better customer service starts with better communication

PROACTIVE ENGAGEMENT

  • Customer service is better when it’s personal and proactive

Reporting & Analytics

  • Zendesk puts powerful data at your fingertips

Zendesk - Clients

Shopify
AdRoll
Redfin
Moo
Foursquare
ModCloth
WePay
UTi
Walker and Company
HouseTrip
Republic Wireless
Wharton
Tourico Holidays
20th Century Fox
American Support
Animoto
Artists.MTV
BigTent
Box
Brightidea
BuiltLean
CALE Parking
Carbon Guerrilla
CE On-Demand
Central Desktop
Channel Master
charity: water
City of Hampton
Compete, Inc.
Connect2Field
CoreMedia
coresystems ag
crowdSPRING
Cubic Telecom
Cyber-duck
Denver Broncos
dotMailer
Elance
eServe BPO
Eventfinda
FindTheBest
Fiverr
Forever New
Gawker Media
Gengo
Gilt Groupe
Griffin Technology
Groupon
Hightail
HomeShop18
Hypnotic Zoo
JobAdder
JustGiving
KashFlow
Kwik Kopy
L’Oreal
Ledarna
Leslie Corporation
LJ Hooker Limited
Lonely Planet
Lucidchart
Maxnet
Merlin Information Systems
mi-fi
ModCloth
Moonfruit
Nakornpayap International School
New Zealand Post
News Digital Media
NHS Greater Glasgow and Clyde
Nitro
Noordz
Nottingham Trent University
NSW Government Licensing Service
Ohio Wesleyan University
OpenTable
Out of Milk
Parkmobile
Patch
Pathway Software
Ponoko
Postbox
Prezi
Pronto Marketing
QuiBids
Rackspace Cloud
Rally.org
REA Group
Resume Companion
ReverbNation
School Loop
School of Rock
Scribd
Sears Canada
ServCorp
Sony Music
Splaype from Quality Time Lab
Support Solutions
SwitchEasy
Tern Bicycles
TerraCycle
The Royal Children’s Hospital
Tradeshift
TrafficDito
Trivago
Tungle.me
Twilio
UCLA Department of Psychology
University of Lincoln, UK
VanMeijel
Vend
Vodafone
WebLITE
WePay
Wintec
Xerox
Zoosk
Zuora
There are 15 alternative Customer Service apps like Zendesk