UserVoice reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

UserVoice

Crowdsourced Feedback, Customer Service Tools, Knowledge Base

in Customer Service, founded in 2007

Want a bird’s eye view of your customers?

Back in 2006, CEO Richard White spent his days slaving away on a calendaring product and obsessing about understanding his customers. He wanted to know what they thought of his work, but the countless hours he invested combing through forum threads, blog comments, and emails provided him little insight. “This is like running on a treadmill but still getting fat,” he thought. He knew he could build a simple but useful tool to help companies collect actionable ideas to improve their products. Two years later, he launched UserVoice.

UserVoice Raleigh Office Tour

Come along for a quick tour of our UserVoice Raleigh office.Or come to the next Happy Nomadders meet up and check it out for yourself:

UserVoice - Pricing

Standard
$ 20 /mo
  • Domain Aliasing
  • Enhanced Forums
  • Export to Excel
  • Saved Searches
  • Image Uploads
Enhanced
$ 55 /mo
  • Single sign-on (SSO)
  • Unlimited forums
  • Unlimited custom fields
  • Ticket queues
  • Access controls
Professional
$ 95 /mo
  • Custom design (HTML & CSS)
  • Private forums
  • Custom TOS
  • Onboarding support

UserVoice - Feature Index

A customer portal? That’s so 2005.

Native
Multi-language
Customizable
Open Source
Standard or custom embed methods
Mobile optimized
Autoprompts
Your domain
Custom design tools
Mobile optimized
Access control

Not just feedback. Insights & actions.

No profile creation required
Multiple feedback forums
Access controls
Categories
Comments
Subscribe to idea updates
Custom statuses
Email blasts
Private notes
Merge duplicates
Moderation controls
SmartVote
Satisfaction surveys

The ease of email. The power of a helpdesk.

Reply directly via email
Ticket queues
Prevent agent collision
Canned responses
Saved searches
Export to Excel
Custom fields
Ticket rules
Internal notes
Bulk actions
Knowledge base
A simple user experience
Instant answers
Complete contextual awareness

UserVoice - Clients

PicCollage
FullContact
Bing Ads
Cirruspath
Kaboom
SwiftKey
Noom
Blackbaud
IS Decisions
There are 15 alternative Customer Service apps like UserVoice