UserEcho reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

UserEcho

in Customer Service

User Echo is software for better customer service.

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

UserEcho and min.us video review.avi

video from the blog's post : is an alternative platform ( UserVoice, GetSatisfaction ) to engage your users and visitors to provide feedback, bugs submission, ideas for new features thru a nice.It's a quick video review about how it looks integrated in a web site ( here the blog of )

UserEcho - Pricing

Universal
  • Feedback forums

UserEcho - Feature Index

Analytics

Analytics
Community statistics
Multilogin, using OpenID
Nested comments
User ratings (Karma)
Users satisfaction rating

Be protected

Be protected
User enabled moderation
Premoderation
Akismet spam filtering
Access rights
HTTPS Support

Easy customisation & branding

Easy customisation & branding
Custom logo & colors
Configurable dashboard
Color schemes
Advanced customization
Custom CSS
Multilanguage support
Hosted on your URL
Configurable voting modes
Custom script module

Feedback forums

Feedback forums
Simple moderation
Multi-language interface
Rich content editing
Embed videos
Unlimited forums
Unlimited knowledge bases
Administrative control
Private forums
Private staff discussions
Categories
Sub-categories
Tags
Votes limit by user
Multi votes for each topic
Merging feedback
Making surveys
Attach files
Customize notification emails
Custom topic statuses
Custom topic types
Custom fields

Helpdesk

Helpdesk
Email ticketing

Integrations

Integrations
Tab widget
Custom link
Base API
Webhooks
Twitter integration
Google analytics
Facebook integration
Wordpress
Single sign-on
Pivotal tracker integration
JIRA integration
Data export

Realtime chat

Realtime chat
External XMPP/JABBER client
Chat transcripts
Extended info about user
Redirect support
Delayed response
Triggers
There are 15 alternative Customer Service apps like UserEcho