SupportBee reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

SupportBee

help desk software

in Customer Service, founded in 2010

The Easiest Way To Manage Your Customer Support Emails

"SupportBee is simple & well designed. It's the software we would have built ourselves if we were to do so!"

SupportBee Demo

A video demo of SupportBee, a simple and snappy help desk software that doesn't kill your company's human face -

SupportBee - Pricing

Large
$ 249 /mo
Medium
$ 149 /mo
Small
$ 69 /mo
Startup
$ 29 /mo

SupportBee - Feature Index

Easy Automation

  • Reply faster using snippets
  • Filters for automation
  • Third party app integration

Extend and customize

  • Webhooks and API
  • Extend SupportBee with Zapier!

Friendly

  • Friendly - No technical mumbo jumbo in emails
  • Retain the personal touch of email
  • Get the right context to ‘wow’ your customers

Insightful Reports

  • See the trends
  • Get a Quick Overview
  • Drill down into the details
  • Get creative with the Reports API

Just Like Email

  • Simple and effective ticket states
  • Auto-refreshing lists
  • HTML Email rendering
  • Labels for easy categorization
  • Forwarding and CC for tickets
  • Agent Signatures
  • Gmail compatible keyboard shortcuts

Painless Collaboration

  • Built for participation and collaboration
  • Unlimited logins. No per agent fees
  • Comments for private discussions
  • Groups & Private Tickets
  • Quick overview with labels

Quick Setup

  • Lightning Fast Email Importing
  • Five Minutes Setup
  • Multiple email address support
  • Embeddable Contact Forms
  • Ticket creation on behalf of customers

Reliable & Secure

  • Public Uptime records
  • Easy data export
  • World Class Infrastructure
  • Safe & Secure
  • Awesome customer support
There are 15 alternative Customer Service apps like SupportBee