SnapEngage reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

SnapEngage

in Customer Service

Snap Engage

The internet was like a giant shopping mall. A giant shopping mall full of things to buy and informative signage. It was great except for the fact that there was no one around. It was empty. A tumbleweed might have blown by, if only to accentuate the absolute emptiness of the place. We wanted to change that.

SnapEngage accepts the ALS Challenge

SnapEngage was challenged to the ALS ice bucket and we accepted but decided to put our own little spin on things. Why just dump buckets of water on each other when we could fill some buckets and do a little bit more?

SnapEngage - Pricing

Business
  • 4
  • chat agents included
  • / additional agent
  • basic
  • integrations
  • full customization
Plus
  • 8
  • chat agents included
  • / additional agent
  • premium
  • integrations
  • full customization
  • white label
  • HIPAA compliance
  • priority tiers
Premier
  • 16
  • chat agents included
  • / additional agent
  • premium
  • integrations
  • full customization
  • white label
  • HIPAA compliance
  • priority tiers
  • multiple admins
  • priority support
  • agent training

SnapEngage - Feature Index

Advanced Chat Portal

  • No software to install. Just sign in and you’re ready to chat from anywhere. Our easy and powerful interface gives you the abilities and information you need.

Agent Picture

  • Agent portraits create a more personal engagement experience for visitors. Don’t just ask how you can help, ask it with a smile.

Awesome Support

  • We’re happy to answer your questions and provide solutions. With offices in both Europe and the US, we’re available when you need us. We also provide training and guide you through agent on-boarding.

Call Me Requests

  • With the click of a button, visitors can request a direct phone call from your agents.

Co-Browsing

  • Instead of trying to explain where to find the answer, simply direct your visitor’s web browser directly to the page they’ve been looking for.

Configurable Click-to-Chat Buttons

  • Use one of our provided buttons, use your own button, or write your own HTML and Text. Place the button anywhere on your website: floating, at the window’s edge, or inline on the page. Choose different buttons for when your team is online and offline.

Easy Chat Transfers

  • With the click of a button, transfer a chat to another agent, another support tier, or another department.

Expandable

  • Our product is designed to be flexible. You can use our API to develop your own plugins and extensions.

Facebook Fan Page Chat

  • Chat directly with your fans and followers from inside Facebook while still taking advantage of the unique features SnapEngage provides.

Fast

  • SnapEngage will not impact your website’s initial-load performance thanks to Asynchronous Loading.

Flexible Assignment Rule

  • Choose between Round Robin and Broadcast style, create assignment rules so your agents don’t get overwhelmed.

Google Analytics Integration

  • Measure your live chat engagement from the analytics solution you’re already using with Google Analytics integration. (Spoiler alert: it’s going to be big.)

Hours of Operation

  • Set your team’s hours and schedule, then offer visitors different contact options when they’re offline.

Intelligent Integration

  • We integrate with the workflow you’re already using, then we make it work better. Take a look at all the CRM and Helpdesk solutions we already work with, and know that we’re adding more all the time.

International

  • Available in 30 languages for your website visitors. We support all special/non-latin characters. Operator interface and SnapEngage support available in English, German, French, and Spanish.

It’s easy to install

  • Be up and running in no time. Sign up for your free trial and be ready to chat with your website visitors in minutes.

Javascript Variables

  • We can collect additional information for you about your visitors. For example: grabbing their info based on your site’s Javascript.

Knowledge Database

  • Search your knowledgebase right from the chat dashboard.

Look and Feel Customization

  • Customize everything! The chat window, agent photos, Help-, Chat-, and Contact-buttons.

Multi-Widgets

  • Using different chat widgets for different departments, websites, and languages will help you provide more efficient service to your visitors.

No Ugly Pop-Up

  • Our chat won’t be blocked by a Pop-Up Blocker because it’s not a pop-up! The chat window lives right on top of your website, in the same window.

Persistent Chat

  • The chat window stays up and stays in synch as your visitor browses through the pages of your site.

Proactive Invitations

  • SnapEngage automatically invites your visitors to chat, so you don’t have to waste time monitoring unresponsive chats. You and your team can focus on only those visitors who want to talk.

Real Time Activity Monitoring

  • Our Real-Time dashboard gives your team leader an overview of agents’ activity.

Secure

  • TRUSTe Certified, SafeHarbor compliant, encrypted on your SSL website, other advanced security options available as well.

Shortcut Messages

  • Speed up your agents’ support chats by creating shortcuts to often-used responses and co-browsing redirects.

Simple Offline Form

  • Your live chat support team may not be available 24 hours a day. That’s okay. Visitors can leave a simple message for your team to address later.

Social Discovery

  • We can pull information about your visitors from Facebook, LinkedIn, Twitter, Google+, Klout and 22 other potential profiles.

Unlimited Sites

  • SnapEngage works across all of your internet properties.
There are 15 alternative Customer Service apps like SnapEngage