Salesforce Desk reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

Salesforce Desk

Social Help Desk, Affordable Customer Service Tool, Easy-to-Use Customer Service Tool, All-in-One Support Solution, Cloud-based Customer Service Tool

in Customer Service, founded in 2009

Make customers happy. Really happy.

Originally known as Assistly, we joined the Salesforce's family in 2011. We automatically integrate with Salesforce, and can scale with you no matter how big you grow.

Desk.com Overview Video

Desk.com is an out-of-the-box customer support app that has everything fast-growing companies need to provide awesome customer service in the cloud. Accessible through any device, Desk.com allows support professionals to see their customer cases in one place and engage them across all channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use interface.

Salesforce Desk - Pricing

Standard
$ 35 /mo
  • Case management
  • Multi-channel support
  • Desk.com mobile app
  • Self-service support
Pro
$ 70 /mo
  • All Standard features plus:
  • Desk Connect for Salesforce
  • Open CTI (telephony)
  • Advanced reporting and analytics
  • Native CSAT
  • Desk Connect for Salesforce
  • Open CTI (telephony)
  • Advanced reporting and analytics
  • Native CSAT
Business
$ 110 /mo
  • All Pro features plus:
  • Dashboards
  • Unlimited self-service portals
  • High-volume case export
  • Increased API calls
  • Dashboards
  • Unlimited self-service portals
  • High-volume case export
  • Increased API calls
Service Cloud
$ 135 /mo
  • Customizable console for service
  • Enterprise analytics
  • Service contracts and entitlements
  • Developer sandbox

Salesforce Desk - Feature Index

Help customers faster.

Fast set up
Mobile support
Case management
Productivity tools

Help customers help themselves.

Self-service site
Multi-brand support
Knowledge base

Make better decisions.

Satisfaction scores
Business insights
Performance monitoring

Scale and grow.

Partner apps
Salesforce connection
Flex licences

Salesforce Desk - Clients

12WBT
212 Staffing
99designs
Asana
BarkBox
Carlo's Bakery
Charitybuzz
Chubbies
Clockwise Tees
DealerFire
Disqus
Formstack
FXFactory
GetFeedback
GiveForward
Hailo
Herschel Supply
HotelTonight
JW Player
Moonclerk
Munchery
Nextdoor
One Kings Lane
ParkWhiz
Rdio
Saxo.com
SmartRecruiters
SoundCloud
Space Ape
Spotify
Stitch Labs
Susty Party
Udemy
Vimeo
ZenPayroll
There are 15 alternative Customer Service apps like Salesforce Desk