Olark reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

Olark

Chat, Real-Time Visitor Information, Sales, Support

in Customer Service, founded in 2008

Make customers happy, one chat at a time

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Olark

Anyone can create an animated explainer video by attending an online course and learn from the expert, but are you sure they can help you sell better? Ask [email protected] how much we are charging for an explanation video for a shocking truth!---Olark is a live chat application which stays on your website and looks great. You can customize it in a number of ways so it fits with your website's style.

Olark - Pricing

Ultimate
$ 243 /mo
  • All Our Core Features +
  • Groups
  • Phone Olark for support
Platinum
$ 129 /mo
  • All Our Core Features +
  • Groups
Gold
$ 49 /mo
  • All Our Core Features
Bronze
$ 17 /mo
  • All Our Core Features

Olark - Feature Index

Advanced options for Olarking

  • In addition to the awesome features we continue to develop, we offer a useful API that allows you to trick out Olark even further. And our extensive helpdesk will help you get started even if you’re not a master developer.

Control who takes the chat

  • Are some of your visitors looking for support and others wanting your sales team? Olark Groups allows you to direct chats to the right person for the job.

Customize your design

  • Olark can match your design perfectly with customization features. Choose from different themes or customize everything with optional custom CSS. You can also choose to show a click-to-chat image instead of the pop-up widget. It’s all up to you!

Gain sophisticated insights

  • Olark provides powerful reports to help you understand the impact of your chats. Along with an integration with Google Analytics, you can learn about customer and operator behavior and how to improve your business overall.

Help customers in their own browser window.

  • End the confusion by showing not telling. Olark Cobrowsing lets you see what’s on the customer’s screen and even control their browser, all without any extra downloads.

Manage customer relationships

  • If you want to keep track of customers and build a relationship over time, there is no better way than Olark live chat + a CRM. Our CRM integrations include Salesforce, Zendesk, Desk.com and Highrise and let you keep all your conversations with customers in their file, so you can track history and your sales team always knows when issues arise.

Save the cart

  • In ecommerce, the best time to influence a customer’s buying decision is when they are considering the purchase. Unlike a too-late email, Olark Cartsaver lets you see what’s in the customer’s cart in real time so you can reach out and upsell in the moment or answer their questions before they leave the cart behind. How does a 40% increase in cart size and 3x retention sound?

See what you're doing right

  • When customers give you feedback on every Olark chat, you'll know if you're making customers happier, instantly. Then track results over time with our beautiful, detailed reports.

Set-up is Easy

  • Our Olark Chat console makes connecting with your customer as easy as launching a browser! You’ll see who is on your site, including location, what they’re looking at on your site, where they’ve been and time on site. Set the number of chats you want to receive and get notified when new chats come in. You can also use Olark with your favorite IM client like Adium, Pidgin, or imo.im for mobile.

Talk to only the customers you want

  • Worried about getting too many chats or want to make sure you reach exactly the right visitors? Targeted Chat lets you set rules to interact only with customers who go to a specific page or perform specific behaviors (stop cart abandonment!). It can also allow you to offer VIP support to premium customers.
There are 15 alternative Customer Service apps like Olark