Get Satisfaction reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

Get Satisfaction

customer service, community, customer support, social media, customer experience, customer support, customer engagement, employee engagement, social CRM

in Customer Service, founded in 2007

Online Community. The Shortest Distance Between You and Your Customer

Get Satisfaction was founded with the idea that the relationship between companies and their customers is ready for higher ground.

Announcing Get Satisfaction Anywhere

More at

Get Satisfaction - Pricing

Professional
$ 14400 /yr
Enterprise
(877) 339-3997

Get Satisfaction - Feature Index

A whole new way to interact with your customers.

Build on customer knowledge and expertise

Champion badge.
Q&A tools.
Crowd-sourcing tools.
Idea generation/prioritization tools.

Configure and deploy with ease

Simple implementation.
Use case configuration.
Category features.
Private categories.
SaaS platform.

Deliver an engaging customer experience

Comprehensive customer community software.
Use case configuration:
Self-service customer support capabilities.
Customer feedback capabilities.
Gamification features.
Customization features.

Embed community anywhere

Built-in search engine optimization (SEO).
Facebook integration.
Mobile out-of-the-box.
Website integration.
Language localization.
Internal notes.
Social media monitoring tools integration.

Make customer insights and feedback actionable

Community Health Analytics dashboards.
CRM integration.
Help desk integration.
Marketing automation integration.
Social media management integration.

Take action with powerful management tools

Moderation tools.
People management tools.
Content curation tools.
Assignment tools.
Internal notes.
Private conversations.
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