Freshdesk reviews, comparison of alternatives, customer case studies, training videos, feature details, & pricing information

Freshdesk

Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System

in Customer Service, founded in 2010

Customer happiness, refreshingly easy

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.  Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.

Freshdesk Overview - Part 1

This overview video gives you a quick idea of how you can organize tickets, add and manage agents, and leverage powerful automations in Freshdesk. If you've just signed up for Freshdesk, this video should help you get started.

Freshdesk - Pricing

Sprout
$ 15 /mo
  • Email Support
  • Phone Support
  • Knowledge Base
Blossom
$ 19 /mo
or $192 per year
  • Social Support
  • Community Forums
  • Game Mechanics
Garden
$ 29 /mo
or $300 per year
  • Live Chat
  • Multiple Product Support
  • Multiple Location Support
Estate
$ 49 /mo
or $480 per year
  • Enterprise Reports
  • Portal Customization
  • Custom Agent Roles
Forest
$ 79 /mo
or $840 per year
  • IP Whitelisting
  • Custom Email Servers

Freshdesk - Feature Index

Global Support

Multi-product support
Support in 26 languages
Support across time-zones
Multiple business hours
Multiple SLA Policies

Integration

Native Integrations
FreshPlugs
API

Multi channel

Email Ticketing
Integrated Phone Support
Live Chat
Feedback Widget
Facebook Integration
Twitter Integration
In-app Support

Productivity

Freshdesk
Helpdesk Gamification
Automatic Ticket Dispatch
Time Based Actions
Event Triggered Actions

Reporting

Track customer satisfaction with surveys
Insights
At A Glance reports
Summary reports
Load Analysis
Comparison reports
Top-N analysis reports
Freshfone reports

Security

Custom SSL certificates
Trusted IP
Single sign on with your own credentials

Self Service

Knowledge Base
Community Forums
Colors and fonts
CSS
Layout

Ticketing

Team Inbox
Service Level Agreements
Mobile Apps
Canned Responses
Suggested Solutions
Bulk Actions
Keyboard Shortcuts
Merge Tickets
Scenario Automations
There are 15 alternative Customer Service apps like Freshdesk